Table 2.
Factor extraction through principal component analysis
| Rotation component matrix | Components | ||||
|---|---|---|---|---|---|
| Factors | 1 | 2 | 3 | 4 | |
| Horizontal SC (trust) | I trust most people in this community | .046 | .799 | .274 | .077 |
| I trust my village elders | .035 | .885 | .162 | .089 | |
| I trust my Assembly man/women | .067 | .827 | .178 | .128 | |
| Horizontal SC (action) | Most people in this community will help others when they are in need | .117 | .319 | .730 | .022 |
| People in this community will contribute money to projects even if they don’t benefit themselves | .088 | .134 | .842 | .139 | |
| People in this community will collaborate to solve any health services related problem | .128 | .193 | .769 | .038 | |
| Vertical SC (HCP) | The doctor/ med. assistant/ nurse are compassionate and very supportive | .769 | .063 | .024 | .043 |
| The doctor/ med. assistant/ nurse treated me respectfully | .759 | .070 | .008 | .087 | |
| There are sufficient good doctors/med. assistants/ nurses | .646 | -.084 | .207 | .073 | |
| I received all prescribed drugs from the facility | .641 | .061 | .068 | .041 | |
| There are adequate consulting rooms and medical equipment | .662 | -.066 | .165 | .059 | |
| There is a well-organized and fair queuing system | .695 | .122 | .021 | .088 | |
| Health personnel treats insured patients in an equal way as non-insured | .588 | .051 | .011 | .116 | |
| Vertical SC (NHIS) | The information from the NHIS is adequate | .010 | .060 | .035 | .748 |
| The NHIS is trustworthy | .149 | .093 | .068 | .768 | |
| The services covered in the NHIS package are adequate | .202 | .101 | .079 | .761 | |