Table 3.
Final round 3 voting on nine osteoarthritis-specific key performance indicators for centralized intake
| Median (range) and percentage of participants voting ≥7 on 1–9 scale for each domain (n = 23 unless otherwise specified) | |||||
|---|---|---|---|---|---|
| Scientific validity | Face validity | Feasibility: information availability | Importance | Likelihood of use | |
| KPI 1: Time from OA referral receipt to referral completion for initially incomplete referrals | 7 (5–8), 65 % | 7 (6–8), 74 % | 8 (6–8), n = 22 (68 %) | 8 (7–8), 78 % | 7 (6–8), 74 % |
| KPI 3: Percentage of OA referrals received with complete information | 7 (6–8), 65 % | 8 (7–8), 83 % | 7 (6–8), n = 22 (73 %) | 7 (7–8), 83 % | 7 (6–8), n = 22 (64 %) |
| KPI 5: Time from receipt of complete OA referral to musculoskeletal appointment | 8 (8–9), 96 % | 9 (8–9), 100 % | 8 (7–9), n = 22 (86 %) | 9 (8–9), n = 22 (100 %) | 9 (8–9), n = 22 (95 %) |
| KPI 12: Percentage of OA referrals scored using Western Canada Waiting List priority referral criteria | 7 (6–7), n = 22 (73 %) | 6 (6–8), n = 22 (45 %) | 6 (5–7), n = 22 (45 %) | 7 (6–7), n = 22 (64 %) | 7 (6–7), n = 22 (59 %) |
| KPI 13: Distribution of OA referrals in each urgency category (as scored using the Western Canada Waiting List referral tool) | 7 (7–8), 83 % | 7 (6–8), 65 % | 6 (6–7), n = 22 (50 %) | 7 (6–8), 74 % | 7 (6–8), 61 % |
| KPI 14: Percentage of OA referrals triaged as highest urgency based on high Western Canada Waiting List priority criteria scores seen within Wait Time Alliance benchmarks | 8 (7–8), 96 % | 8 (7–8), 91 % | 7 (6–7), n = 22 (59 %) | 7 (7–8), n = 21 (95 %) | 8 (7–8), 87 % |
| KPI 26: Ratio of patient flow to estimated clinic capacity of OA teams participating in centralized intake | 7 (6–7), n = 22 (64 %) | 8 (7–8), 83 % | 7 (5–7), n = 22 (55 %) | 8 (7–9), n = 22 (82 %) | 8 (7–9), n = 22 (82 %) |
| KPI 27: Operating room time for arthroplasty surgeons in Alberta | 7 (6–8), n = 20 (55 %) | 7 (7–8), n = 22 (77 %) | 7 (7–8), n = 20 (75 %) | 7 (6–8), n = 21 (67 %) | 7 (5–8), n = 21 (67 %) |
| KPI 30: Agreement of centralized intake suspected diagnosis of severe OA cases (e.g., patients who are candidates for hip or knee joint replacements) versus confirmed diagnosis of severe OA | 8 (7–8), n = 21 (81 %) | 8 (7–8), n = 21 (90 %) | 7 (6–8), n = 19 (63 %) | 8 (8–9), n = 21 (95 %) | 8 (8–9), n = 19 (89 %) |
KPI key performance indicator, OA osteoarthritis