Table 4.

Final round 3 voting on nine key performance indicators for centralized intake applicable to rheumatoid arthritis and osteoarthritis

	Median (range) and % of participants voting ≥7 on a 1–9 scale for each domain (n = 23 unless otherwise specified)
	Scientific validity	Face validity	Feasibility: information availability	Importance	Likelihood of use
KPI 11: Percentage of patients who receive information regarding resources and tools available for management while waiting for first musculoskeletal specialty contact	7 (7–8), 78 %	7 (7–8), 91 %	6 (4–6), n = 21 (24 %)	7 (7–8), n = 22 (86 %)	8 (7–8), n = 22 (77 %)
KPI 19: Percentage of referrals rejected or redirected when received at centralized intake	7 (6–8), 74 %	7 (6–8), 70 %	7 (6–8), n = 21 (67 %)	7 (7–8), 83 %	7 (7–8), n = 22 (77 %)
KPI 20: Percentage of musculoskeletal appointments completed as scheduled	7 (6–8), 65 %	8 (7–8), 87 %	7 (6–8), n = 22 (64 %)	9 (8–9), n = 21 (81 %)	8 (7–9), n = 22 (77 %)
KPI 21: Percentage of specialist providers participating in centralized intake	7 (6–7), 70 %	7 (7–8), 78 %	7 (6–8), n = 22 (73 %)	8 (7–8), 83 %	7 (7–8), 83 %
KPI 22: Number of referrals received through centralized intake	7 (7–8), 78 %	8 (7–8), 87 %	9 (7–9), n = 21 (81 %)	9 (8–9), 100 %	8 (7–9), n = 22 (95 %)
KPI 23: Patient experience with centralized intake	7 (7–8), 87 %	8 (8–9), 87 %	7 (5–8), 65 %	9 (8–9), n = 22 (95 %)	9 (8–9), 87 %
KPI 24: Referring clinician’s experience with centralized intake	7 (7–8), 78 %	8 (7–8), 96 %	5 (5–7), 32 %	9 (8–9), 96 %	9 (7–9), 96 %
KPI 25: Musculoskeletal specialty care provider experience with centralized intake	7 (6–8), 70 %	7 (7–8), 91 %	6 (5–7), n = 22 (45 %)	8 (7–9), 91 %	8 (7–9), 96 %
KPI 29: Administrative staff and allied health professional experience with centralized intake	7 (6–8), n = 22 (73 %)	8 (7–8), 87 %	7 (5–7), n = 22 (59 %)	8 (7–9), 83 %	8 (7–9), n = 21 (76 %)

KPI key performance indicator