Table 1. Hospital key performance indicators, Ethiopia, 2010.

Category, indicator code	Indicator
Hospital management
KPI 1	Proportion of EHRIG operational standards met
Outpatient services
KPI 2	Outpatient attendees
KPI 3	Outpatient attendees seen by private-wing service
KPI 4	Outpatient waiting time to treatment
KPI 5	Outpatients not seen on same day
Emergency services
KPI 6	ED attendees
KPI 7	ED patients triaged within 5 minutes of arrival at ED
KPI 8	ED attendances with stay longer than 24 hours
KPI 9	ED mortality
Inpatient services
KPI 10	Inpatient admissions
KPI 11	Inpatient admissions to private wing
KPI 12	Inpatient mortality
KPI 13	Delay for elective surgical admission
KPI 14	Bed occupancy
KPI 15	Mean length of stay
KPI 16	Incidence of pressure ulcer
KPI 17	Percentage of surgical sites infected
KPI 18	Completeness of inpatient medical records
Maternity services
KPI 19	Deliveries – i.e. live births and stillbirths – attended
KPI 20	Births by surgical, instrumental or assisted vaginal delivery
KPI 21	Institutional maternal mortality
KPI 22	Institutional neonatal deaths within 24 hours of birth
Referral services
KPI 23	Referrals made
KPI 24	Rate of referrals
KPI 25	Emergency referrals, as a proportion of all referrals made
Pharmacy services
KPI 26	Mean stock-out duration of hospital-specific tracer drugs
Productivity
KPI 27	Patient-day equivalents per physician
KPI 28	Patient-day equivalents per nurse or midwife
KPI 29	Major surgeries per surgeon
KPI 30	Major surgeries conducted in private wing
Human resources
KPI 31	Attrition rate among physicians
KPI 32	Staff experience, as a staff satisfaction rating
Finance
KPI 33	Cost per patient-day equivalent
KPI 34	Raised revenue, as a proportion of total operating revenue
KPI 35	Revenue utilization – i.e. the proportion of budget used
Patient experience
KPI 36	Patient experience, as a patient satisfaction rating

ED: emergency department; EHRIG: Ethiopian hospital reform implementation guidelines; KPI: key performance indicator.