Table 4.

Communication questions

In the last 12 months, how often did your provider		Response options
Q14	explain things in a way that was easy to understand?	•Never
Q15	listen carefully to you?	•Sometimes
Q17	give you easy to understand information about any health questions or concerns?	•Usually
Q18	seem to know about your medical history?	•Always
Q19	show respect for what you had to say?
Q20	spend enough time with you?

Items from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey [18]