Table 2.
Percentage of 2,753 discharged emergency department (ED) patients with completed Press Ganey (PG) survey results compared to the entire population of patients discharged from the study EDs.
| Variable | Patients with PG surveys (n=2,753) | All patients discharged from study EDs (n=111,180) |
|---|---|---|
| ED visited | ||
| Academic | 64% | 55% |
| Community | 36 | 45 |
| Age (in years)* | 38 | 42 (28–54) |
| Race | ||
| African American or Black | 38 | 47 |
| White or Hispanic | 58 | 48 |
| Other | 3.9 | 5.0 |
| Season of visit | ||
| Winter (Jan–Mar) | 34 | 30 |
| Spring (Apr–June) | 22 | 24 |
| Summer (July–Sept) | 23 | 24 |
| Fall (Oct–Dec) | 21 | 23 |
| Time of arrival | ||
| Day shift (7am–3pm) | 44 | 37 |
| Evening shift (3pm–11pm) | 40 | 41 |
| Night shift (11pm–7am) | 16 | 21 |
| Emergency severity index (ESI)† | ||
| Level 1 & 2 | 13 | 21 |
| Level 3 | 54 | 46 |
| Level 4 & 5 | 33 | 30 |
| Payer type | ||
| Managed care/private insurance | 35 | 24 |
| Medicaid | 27 | 30 |
| Medicare | 17 | 19 |
| Other government payer | 2.7 | 2.0 |
| Self pay | 18 | 24 |
| ED length of stay (in minutes)* | 227 (142–338) | 298 (108–347) |
| X-ray was ordered | 32 | 38 |
| Computed tomography was ordered | 15 | 18 |
| Lab tests were ordered | 59 | 59 |
| Providers | ||
| Medical student involved in care | 9.4 | 8.6 |
| Resident physician involved in care | 52 | 48 |
*
Medians and interquartile ranges (IQR) are provided for Age and ED Length of Stay.
†
ESI measurement not available for 2.2% of the entire ED population.