TABLE 1.

The dimensions of access to healthcare services according to the ACCESS Framework.²

Dimension	Defintion2p1586	Aspects to consider22
Availability	‘The existing health services and goods meet clients` needs.’	Adequate supply of services, goods and facilities, including types of services, sufficient skilled human resources
Accessibility	‘The location of supply is in line with the location of clients.’	Proximity, means of transportation and travel time
Affordability	‘The prices of services fit the clients’ income and ability to pay.’	Direct and indirect costs of accessing health care
Adequacy	‘The organization of health care meets the clients’ expectations.’	Organisation of services, including the standard of the facilities and meeting user expectations
Acceptability	‘The characteristics of providers match with those of the clients.’	Ethical standards and the appropriateness of services, goods and facilities to address cultural and gender differences and life-cycle requirements; to improve outcomes; and to ensure confidentiality, effective communication and facilitating attitudes