Table 5.

Main activities for action research by site

Type of Activity	Site A	Site B	Site C	Site D
1. Establishing a telehealth pathway
e.g. establishing clear referral criteria and process; considering options for effective discharge	✓	✓	✓	✓
2. Improving patient assessment and review
e.g. reviewing current caseload of patients to establish goals for use and examine telehealth activity	✓	✓	✓	✓
3. Improving service delivery
e.g. improving monitoring and triage of telehealth patients; establishing new roles for telehealth work	✓		✓	✓
4. Improving data sharing and access
e.g. opening up data channels, improving electronic patient record systems	✓		✓	✓
5. Raising awareness of telehealth
e.g. staff training and information sessions, championing, events to promote telehealth service	✓	✓	✓	✓
6. Improving evaluation of telehealth
e.g. capturing telehealth activity on patient record system, identifying and agreeing outcomes to measure	✓	✓
7. Securing financial investment for telehealth
e.g. working with commissioners and industry, scoping out equipment needs for a future sustainable service		✓		✓