|
Affect
|
Response
|
| Busy/Stressed |
Emphasize brevity; shorten AD; finish with office manager or other third party if necessary |
| Confused |
Lengthen project explanation; invite questions |
| Unhurried |
Establish rapport with small talk |
| Talkative |
Ask open-ended questions about attitude toward and approach to CRC screening |
| Quiet/Reticent |
Ask specific questions about patient education, CRC screening tests used, barriers to screening observed in patients, and referral process |
| Negative/Angry |
Determine cause: if PCP is worried about disruption in workday, offer to reschedule or speak with third party; if PCP has concerns about the project, invite questions and provide answers |
