Table 4.
Descriptive Statistics scales & subscales: Expectations & Satisfaction
| Scales & Subscales | Number of items | Score possible interval | Score average (SD) | Score percentage |
|---|---|---|---|---|
| Expectations (n = 133) | 12 | 12–72 | 38.40 (11.69) | 53.3 % |
| Complete Care (n = 136) | 4 | 4–24 | 10.90 (4.64) | 45.4 % |
| Provider Continuïty (n = 136) | 2 | 2–12 | 7.03 (3.21) | 58.6 % |
| Personalized Care (n = 136) | 4 | 4–24 | 16.18 (5.36) | 67.4 % |
| Other Services (n = 138) | 2 | 2–12 | 4.52 (2.41) | 37.7 % |
| Satisfaction (n = 117) | 28 | 28–168 | 136.86 (15.70) | 81.5 % |
| Information (n = 133) | 6 | 6–36 | 28.33 (4.27) | 78.7 % |
| Provider Care (n = 135) | 6 | 6–36 | 31.26 (3.82) | 86.3 % |
| Staff Interest (n = 136) | 6 | 6–36 | 30.54 (3.89) | 84.8 % |
| System Characteristics (n = 127) | 10 | 10–60 | 46.83 (6.77) | 78.0 % |