Table 1.
Selected indicators and dimensions of process quality in primary healthcare
| Dimension | Definition of indicator | Scale |
|---|---|---|
| Continuity of care | Medical recordkeeping: inclusion of important health information | 0 to 1 |
| Medical recordkeeping: regularity of keeping medical files | 0 to 1 | |
| Informational continuity of care with primary care: receiving records from previous doctor | 1 to 3 | |
| Informational continuity of care with secondary care: receiving discharge report | 1 to 5 | |
| Coordination of care | Skill mix: disciplines in practice | 0 to 1 |
| Integration of primary and secondary care: asking other specialists for advice | 1 to 3 | |
| Collaboration with other providers | 1 to 3 | |
| Community orientation | Reporting potential repeated accidents in an industry, frequent respiratory problems in patients living near a particular industry, and repeated cases of food poisoning among people living in a certain district to an authority | 1 to 4 |
| Comprehensiveness of care | Medical equipment available | 0 to 1 |
| First contact for common health problems | 1 to 4 | |
| Treatment and follow-up diseases | 1 to 4 | |
| Medical technical procedures and preventive care | 1 to 4 | |
| Healthcare promotion | 0 to 1 |