Table 7.
Scores on quality of care (Europep) of users and nonusers.
|
Items of Europep: patients who scored 4 (good) or 5 (excellent) n (%) |
Nonusers (n = 361) | Missing | Users (n = 272) | Missing | Univariate p value |
|---|---|---|---|---|---|
| What is your assessment of the general practitioner over the last 12 months with respect to the following? | |||||
| Making you feel you have time during consultation | 337 (97.4) | 15 (4.2) | 256 (98.1) | 11 (4.0) | 0.622 |
| Showing interest in your personal situation | 324 (94.5) | 18 (5.0) | 246 (94.6) | 12 (4.4) | 0.864 |
| Making it easy for you to tell him or her about your problem | 323 (93.4) | 15 (4.2) | 245 (96.5) | 18 (6.6) | 0.110 |
| Involving you in decisions about your medical care | 311 (92.3) | 24 (6.6) | 239 (94.1) | 18 (6.6) | 0.290 |
| Listening to you | 322 (92.3) | 12 (3.3) | 243 (94.6) | 15 (5.5) | 0.270 |
| Keeping your records and data confidential | 310 (95.7) | 37 (10.2) | 236 (95.9) | 26 (9.6) | 0.846 |
| Providing quick relief of your symptoms | 272 (87.5) | 50 (13.9) | 201 (85.9) | 38 (14.0) | 0.635 |
| Helping you to feel well so that you can perform your normal daily activities | 265 (89.8) | 66 (18.3) | 196 (91.2) | 57 (21.0) | 0.483 |
| Thoroughness of the approach to your problems | 308 (91.4) | 24 (6.6) | 227 (89.7) | 19 (7.0) | 0.786 |
| Your physical examination | 292 (90.1) | 37 (10.2) | 222 (92.1) | 31 (11.4) | 0.327 |
| Offering services for preventing diseases (screening, health checks, and immunizations) | 286 (91.4) | 48 (13.3) | 225 (92.6) | 29 (10.7) | 0.655 |
| Explaining the purpose of examinations, tests, and treatments | 307 (93.0) | 31 (8.6) | 240 (93.8) | 16 (5.9) | 0.518 |
| Telling you enough about your symptoms and/or illness | 306 (92.2) | 29 (8.0) | 238 (93.3) | 17 (6.3) | 0.448 |
| Helping you deal with emotions related to your health status | 198 (86.8) | 133 (36.8) | 133 (84.7) | 115 (42.3) | 0.888 |
| Helping understand why it is important to follow the GP's advice | 295 (89.7) | 32 (8.9) | 219 (89.4) | 27 (9.9) | 0.894 |
| Knowing what has been done or told during previous contacts in the practice | 270 (84.9) | 43 (11.9) | 219 (89.4) | 27 (9.9) | 0.071 |
| Preparing you for what to expect from specialists, hospital care, and other care providers | 199 (85.4) | 128 (35.5) | 156 (83.5) | 85 (31.3) | 0.513 |
|
| |||||
| What is your assessment of the general practice over the last 12 months with respect to the following? | |||||
| The helpfulness of the practice staff (other than the doctor) to you | 313 (93.4) | 26 (7.2) | 235 (92.9) | 19 (7.0) | 0.878 |
| Getting an appointment to suit you | 301 (88.5) | 21 (5.8) | 224 (86.5) | 13 (4.8) | 0.639 |
| Getting through to the practice on telephone | 249 (73.0) | 20 (5.5) | 180 (69.5) | 13 (4.8) | 0.662 |
| Being able to talk to the general practitioner on the telephone | 167 (70.5) | 124 (34.3) | 106 (63.1) | 104 (38.2) | 0.150 |
| Waiting time in the waiting room | 246 (71.3) | 16 (4.4) | 170 (65.4) | 12 (4.4) | 0.175 |
| Providing quick services for urgent health problems | 241 (90.3) | 94 (26.0) | 171 (86.8) | 75 (27.6) | 0.398 |