Table 1.
Complaint handling within the health system in Vietnam 2006–2010.
| Year | 2006 | 2007 | 2008 | 2009 | 2010 |
|---|---|---|---|---|---|
| Number of provinces which submitted complaint reports to MOH | 40 | 32 | 53 | 45 | 42 |
| Total number of complaint cases in health sector | 570 | 539 | 2219 | 275 | 1,300 |
| Number of cases in Northern province | 52 | 38 | 36 | 28 | 18 |
| Number of cases in Southern province | 13 | 38 | 19 | 17 | 33 |
| Categories of complaint cases in health system as percentage of total | |||||
| % Examination and treatment | 45.2 | 48.0 | 53.1 | 26.8 | 42.6 |
| % Quality of drugs | 5.0 | 3.3 | 4.6 | 6.6 | 4.3 |
| % Socio-economic | 46.5 | 46.3 | 39.2 | 60.2 | 48.7 |
| % Food safety | 3.3 | 2.4 | 3.1 | 6.4 | 4.4 |
| Percentage of complaint cases under MOH responsibility for handling | 17.9 | 25.6 | 22.0 | 30.5 | 30.9 |
| Percentage of complaint cases under PHD responsibility for handling | 71.0 | 53.9 | 59.1 | 61.0 | 59.0 |
MOH: Ministry of Health. PHD: Province Health Department
Source: MOH and PHD inspection reports from the two Provinces 2006-2010.