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. 2015 Dec 9;5(12):e009764. doi: 10.1136/bmjopen-2015-009764

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One electronic inquiry with eight (1–8 in figure) sub-inquiries is administrated to the participants’ intervention (U-TURN) and rated on a daily basis. The participants rate the inquiry from 1 (worst) to 10 (best). If rating is one, the participants are asked for the primary reason. Based on the frequency of the reasons action is taken. The answers are reviewed by the intervention coordination centre on a weekly basis. Based on ratings and frequency of reasons actions (red boxes) are taken.