Table 1:
Description of patient profile, service related factor and patient-HCP concordance (n = 277)
| Characteristic | n | % |
|---|---|---|
| Gender | ||
| Male | 109 | 39.5 |
| Female | 168 | 60.6 |
| Age (Years) | ||
| 18-32 | 203 | 73.3 |
| 33 or older | 74 | 26.7 |
| Ethnicity | ||
| Malays | 191 | 69.0 |
| Non Malays | 86 | 31.0 |
| Educational level | ||
| Low | 146 | 52.7 |
| High | 131 | 47.3 |
| Income | ||
| Low (RM1500 or less) | 198 | 71.5 |
| High (more than RM1500) | 79 | 28.5 |
| Health status | ||
| Good | 266 | 96.0 |
| Poor | 11 | 4.0 |
| Types of registration | ||
| Walk In | 176 | 63.5 |
| Appointment | 101 | 36.5 |
| Waiting time | ||
| Short (30 minutes or less) | 222 | 80.1 |
| Long (more than 30 minutes) | 55 | 19.9 |
| Duration of consultation | ||
| Short (15 minutes or less) | 248 | 89.5 |
| Long (more than 15 minutes) | 29 | 10.5 |
| Gender concordance | ||
| Yes | 162 | 58.5 |
| No | 115 | 41.5 |
| Ethnic concordance | ||
| Yes | 141 | 50.9 |
| No | 136 | 49.1 |