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. 2015 Sep 1;6(4):338–344. doi: 10.1016/j.shaw.2015.08.003

Table 1.

Cross-table for sorting out emotional laborers

Emotional demand: hiding emotion during work
Total
(unit: persons)
Yes No
Client contact Yes 19,472 9,073 28,545
No 12,102 9,385 21,487
Total 31,574 18,458 50,032