1. Working in teams with other health professionals |
Managing inter-professional conflict |
Classroom |
153 |
80.1% |
Clinical |
83 |
43.5% |
Sharing authority, leadership, and decision-making |
Classroom |
111 |
58.1% |
Clinical |
100 |
52.4% |
Encouraging team members to speak up, question, challenge, advocate and be accountable as appropriate to address safety issues |
Classroom |
119 |
62.3% |
Clinical |
133 |
69.6% |
2. Communicating effectively |
Enhancing patient safety through clear and consistent communication with patients |
Classroom |
141 |
73.8% |
Clinical |
159 |
83.2% |
Enhancing patient safety through effective communication with other health care providers |
Classroom |
129 |
67.5% |
Clinical |
150 |
78.5% |
Effective verbal and nonverbal communication abilities to prevent adverse events |
Classroom |
174 |
91.1% |
Clinical |
152 |
79.6% |
3. Managing safety risks |
Recognizing routine situations in which safety problems may arise |
Classroom |
110 |
57.6% |
Clinical |
98 |
51.3% |
Identifying and implementing safety solutions |
Classroom |
138 |
72.3% |
Clinical |
132 |
69.1% |
Anticipating and managing high risk situations |
Classroom |
133 |
69.6% |
Clinical |
124 |
64.9% |
4. Understanding human and environmental factors |
The role of human factors, such as fatigue, that affect patient safety |
Classroom |
115 |
60.2% |
Clinical |
106 |
55.5% |
The role of environmental factors such as work flow, ergonomics, resources, that affect patient safety |
Classroom |
108 |
56.5% |
Clinical |
93 |
48.7% |
5. Recognize, respond to immediate risks |
Recognizing an adverse event or close call |
Classroom |
157 |
82.2% |
Clinical |
125 |
65.4% |
Reducing harm by addressing immediate risks for patients and others involved |
Classroom |
164 |
85.9% |
Clinical |
136 |
71.2 |
6. Culture of safety |
The importance of having a questioning attitude and speaking up when you see things that may be unsafe |
Classroom |
168 |
88.0% |
Clinical |
137 |
71.7% |
The importance of a supportive environment that encourages patients and providers to speak up when they have safety concerns |
Classroom |
150 |
78.5% |
Clinical |
109 |
57.1% |
The nature of systems (e.g. aspects of the organization, management, or the work environment including policies, resources, communication and other processes) and system failures and their role in adverse events |
Classroom |
150 |
78.5% |
Clinical |
124 |
64.9% |