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. Author manuscript; available in PMC: 2015 Dec 17.
Published in final edited form as: Med Care. 2014 Jul;52(7):619–625. doi: 10.1097/MLR.0000000000000144

Table 2. Components of the Patient-centered Care (PCC) Index: Patient-level Basic Descriptive Statistics (n = 1858).

Components Mean SD
Access to providers 79.9 25.7
Courtesy 90.8 19.2
Information about illness and care 69.3 32.7
Coordination of care 79.9 24.1
Attention to patient preferences 74.7 29.4
Emotional support 66.4 35.6
Family involvement 72.5 35.1
Physical comfort 85.9 24.4
Preparation for transition to outpatient 64.6 38.5
Total score 76.52 22.64