Table 2.

Seven strategic and operational contributors to successful implementation of clinical information technology

Strategic/Operational Success Factor
1. Recognize that Health Informatics is a customer service endeavor, and pursue customer-centered service excellence relentlessly.
2. Establish and maintain recurrent Health Informatics dedicated meetings with facility leaders, and with clinical end users, and ensure that building trust-based relationships with these partners is a central team focus and objective.
3. Include clinical information technology adoption as an obligation and required performance metric in physician contracts.
4. Engage regional executive leadership in a sustained manner, and secure their commitment to – and full co-ownership of – Health Informatics implementation strategies and deliverables.
5. Ensure that the facility Clinical Informaticist is fully integrated into the hospital team across departments and levels of the organization.
6. Sustain high visibility and accessibility of the Health Informatics team among clinicians and facility leaders at all levels and across departments.
7. Recruit a prominent physician leader to serve as a “Physician Health Informatics Liaison“ or champion in each facility, and leverage this individual to advance physician engagement and continuous EHR, CPOE and service improvement.