Table 7.
Patients’ experience in using secure messaging (N=819).
| Experience | Disagree n (%) |
Neutral n (%) |
Agree n (%) |
Do not know n (%) |
| I am satisfied with the secure messaging feature on My HealtheVet. | 43 (5.3) | 84 (10.3) | 572 (69.8) | 107 (13.1) |
| I get responses to my secure messages in a timely fashion. | 51 (6.2) | 84 (10.3) | 515 (62.9) | 154 (18.8) |
| Secure messaging is a useful tool to communicate with health care providers. | 23 (2.8) | 48 (5.9) | 619 (75.6) | 117 (14.3) |
| Secure messaging is easy to use. | 61 (7.4) | 88 (10.7) | 544 (66.4) | 112 (13.7) |
| Secure messaging saves patients’ time (eg, avoiding phone calls, and clinical visits). | 30 (3.7) | 70 (8.5) | 590 (72.0) | 115 (14.0) |
| Secure messaging could be improved to make it more useful to veterans. | 62 (7.6) | 215 (26.3) | 342 (41.8) | 186 (22.7) |
| Secure messaging is a secure and safe form of communication with VA providers. | 18 (2.2) | 71 (8.7) | 585 (71.4) | 134 (16.4) |
| I intend to use secure messaging in the future. | 15 (1.8) | 44 (5.4) | 689 (84.1) | 61 (7.4) |
| I would like to receive education and/or support on how to best use My HealtheVet and secure messaging to manage my health care. | 185 (22.6) | 246 (30.0) | 328 (40.0) | 49 (6.0) |
| Veterans would benefit from education on how to access and use My HealtheVet and secure messaging. | 12 (1.5) | 77 (9.4) | 652 (79.6) | 66 (8.1) |