Table 4.
D + R and D - R values of each strategy and sub-criterion.
| Cluster | D + R | D - R | Dispatcher | Receiver |
|---|---|---|---|---|
| Strategies | ||||
| Organizational excellence | 13,222 | 0,842 | X | |
| Revenue growth | 12,938 | -1,424 | X | |
| High productiveness | 12,926 | 0,582 | X | |
| Benefit | ||||
| Cash flow | 12,045 | -0,861 | X | |
| Quality level | 12,397 | -0,375 | X | |
| Efficiency | 13,764 | 0,728 | X | |
| User satisfaction | 13,931 | 0,165 | X | |
| Reduction of operational cost | 12,063 | 0,343 | X | |
| Opportunity | ||||
| Operational performance | 10,494 | 0,556 | X | |
| Market share increase | 4,852 | -2,407 | X | |
| User loyalty | 9,75 | 0,206 | X | |
| Employees´ performance | 9,639 | 1,645 | X | |
| Cost | ||||
| Training | 4,756 | 0,89 | X | |
| Human resources | 2,808 | 0 | ||
| Associated costs | 4,754 | -0,89 | X | |
| Risk | ||||
| Technical risks | 7,297 | -0,46 | X | |
| Delay risk | 7,163 | -0,618 | X | |
| Cost overrun | 15,39 | 1,078 | X | |