Table 5.

Local and global weights of evaluation sub-criteria in DEMATEL-ANP method (CR ≤ 0.1).

Cluster	GW	LW
Benefit (RW = 0,25)
Cash flow (S1)	0,02414	0,09655
Quality level (S2)	0,02812	0,11248
Efficiency (S3)	0,02741	0,10965
User satisfaction (S4)	0,02345	0,09382
Reduction of operational cost(S5)	0,02187	0,0875
Opportunity (RW = 0,25)
Operational performance (S6)	0,0356	0,14241
Market share increase (S7)	0,0212	0,08482
User loyalty (S8)	0,0321	0,12841
Employees´ performance (S9)	0,03609	0,14436
Cost (RW = 0,25)
Training (S10)	0,0289	0,11562
Human resources(S11)	0,05471	0,21883
Associated costs(S12)	0,04139	0,16555
Risk (RW = 0,25)
Technical risks(S13)	0,04029	0,16116
Delay risk(S14)	0,0396	0,1584
Cost overrun(S15)	0,04511	0,18044