TABLE 1.

Description of the Task Problems

Functions and Task Problems

Finding health information 1AFind the place where you can find out about the medical problems or conditions this patient has. 1BWhat are this patient’s health problems? Medication management 2AFind the medicines this patient is taking. 2BHow should the patient take [selected medication]? 2CCould this patient get a refill of [selected medication] using this patient portal? 2DIf the patient wanted to get more information about the medicine, show me how the patient could get to that information about the medicine. Lab/test results 3AGo to the place in this portal where this patient could find information about his or her lab test results. 3BWhat tests did the patient have? 3CWhat are this patient’s numbers for cholesterol? 3DAccording to the patient portal, are this patient’s numbers normal or abnormal (not normal)? 3EAre these numbers/test results something this patient should be concerned about? Why? 3FShow me where this patient could go to see his or her past test numbers. 3GHow have these numbers changed over time? Health promotion/disease prevention 4AShow me any cancer screening tests that this patient should have. 4BTell me if this patient has had a [selected test] before. 4CDoes this patient need to get a [selected test] in the future? Communication and appointment setting 5AWhere could this patient go in this patient portal to send an e-mail to his or her doctor? 5BWhere could this patient go in this patient portal to make an appointment to see his or her doctor?