Table 4.
Ordered logistic regression results examining perceived quality of domains of care as predictors of overall patient satisfaction
| Non-HIV services |
HIV services |
All patients |
||||
|---|---|---|---|---|---|---|
| OR | (95% CI) | OR | (95% CI) | OR | (95% CI) | |
| Perceived quality (% very good/excellent) | ||||||
| Health personnel practices and conduct | 3.05*** | (1.95 to 4.77) | 9.49*** | (2.51 to 35.93) | 3.91*** | (2.41 to 6.36) |
| Adequacy of resources and services | 2.17** | (1.30 to 3.62) | 3.07 | (0.83 to 11.32) | 2.00*** | (1.38 to 2.90) |
| Healthcare delivery | 1.61 | (0.99 to 2.63) | 1.04 | (0.38 to 2.88) | 1.57* | (1.03 to 2.39) |
| Accessibility of care | 2.52*** | (1.69 to 3.79) | 1.69 | (0.59 to 4.89) | 1.93*** | (1.35 to 2.76) |
| Cost of care | 1.25 | (0.83 to 1.89) | 1.11 | (0.39 to 3.16) | 1.17 | (0.77 to 1.77) |
| N | 1927 | 398 | 2325 | |||
The exponentiated coefficients shown here can be interpreted as the OR of giving a higher overall rating, for a one-unit increase in the predictor variable.
*p<0.05; **p<0.01; ***p<0.001.