Table 2.

Community definitions of counsellor failure.

1. Consistently unavailable at home, inability to dedicate more time to the counselling process and inability to provide kits when required.

2. Breaches of confidentiality.

3. Inability to respond in a timely way to concerns and failure to report concerns to the research team.

4. Failure to represent the community to the research team and a lack of respect towards the community they served.