Table 4.
Comparison of availability and accommodation items in new and traditional models of care
| ITEM | NEW MODEL, MEAN (SD) | TRADITIONAL MODEL, MEAN (SD) | df | t | P VALUE | 95% CI |
|---|---|---|---|---|---|---|
| Opening hours are clearly indicated outside* | 1.32 (0.47) | 1.42 (0.49) | 741 | −2.69 | .01 | −0.17 to −0.03 |
| How to get care outside of regular hours is clearly indicated outside* | 1.66 (0.48) | 1.77 (0.42) | 728 | −3.29 | < .001 | −0.18 to −0.05 |
| Parking space is available for those with disabilities* | 1.89 (0.31) | 1.89 (0.32) | 752 | −0.09 | NS | −0.05 to 0.04 |
| Toilets for those with disabilities are available* | 1.89 (0.31) | 1.88 (0.33) | 744 | −0.52 | NS | −0.06 to 0.03 |
| Wheelchair and stroller accessibility† | 1.46 (0.59) | 1.49 (0.69) | 757 | −0.58 | NS | −0.12 to 0.06 |
| Opening hours are too restricted* | 1.95 (0.16) | 1.95 (0.15) | 747 | 0.36 | NS | −0.02 to 0.03 |
| Home visits are available when needed* | 1.76 (0.26) | 1.70 (0.30) | 711 | 2.11 | NS | 0.01 to 0.10 |
| Practice is too far away from where I am living* | 1.93 (0.10) | 1.94 (0.10) | 752 | −0.71 | NS | −0.02 to 0.01 |
| There is too long of a wait to speak to someone when calling* | 1.93 (0.10) | 1.94 (0.10) | 757 | −1.91 | NS | −0.03 to 0.00 |
| It is clear how to get evening, night, and weekend services* | 1.72 (0.42) | 1.66 (0.39) | 757 | 2.03 | NS | 0.00 to 0.12 |
| It was easy to get an appointment* | 1.07 (0.11) | 1.06 (0.11) | 752 | 0.71 | NS | −0.01 to 0.02 |
| Days waited for this visit from the time the appointment was made‡ | 3.26 (0.66) | 3.02 (0.73) | 752 | 4.71 | < .001 | 0.14 to 0.34 |
| Able to arrange an appointment with the doctor as soon as was wanted* | 1.18 (0.01) | 1.15 (0.01) | 754 | 2.12 | < .05 | 0.00 to 0.05 |
| It is too difficult to see a family doctor from this practice during evening, nights, and weekends* | 1.93 (0.36) | 1.92 (0.40) | 757 | −0.40 | NS | −0.07 to 0.04 |
| Can see regular doctor every time* | 1.21 (0.24) | 1.15 (0.22) | 757 | 3.28 | < .001 | 0.02 to 0.09 |
| Can see other doctors in this practice if my regular doctor is not available* | 1.50 (0.44) | 1.54 (0.45) | 757 | −1.11 | NS | −0.10 to 0.03 |
| Can see other health care professionals in this practice (eg, nurse practitioner, dietitian, pharmacist) without having to see a doctor* | 1.85 (0.47) | 2.00 (0.45) | 757 | −4.38 | < .001 | −0.21 to −0.08 |
NS—nonsignificant.
*
Items rated using the dichotomous response format (yes or no, where yes = 1 and no = 2).
†
Rated using a 4-point scale from 1 (very easy) to 4 (impossible to access).
‡
Rated using a 4-point scale from 1 (I made the appointment earlier today) to 4 (I waited more than a week).