Table 4.

The PCAT scores

PCAT DOMAIN	N*	MEAN (SD) SCORE	PATIENTS RATING < 3.0, %
First-contact utilization	1005	3.70 (0.43)	4.2
First-contact accessibility	909	2.28 (0.36)	96.5
Continuous (ongoing) care	865	3.31 (0.50)	24.2
Coordination of care	680	3.35 (0.61)	22.5
Coordination of information systems	928	2.67 (0.62)	63.0
Comprehensiveness of services available	727	2.83 (0.50)	61.3
Comprehensiveness of services provided	787	2.36 (0.98)	65.1
Overall primary care score†	418	2.92 (0.34)	NA

NA—not applicable, PCAT—Primary Care Assessment Tool Adult Expanded Version.

^*Responses were included if answers were provided for at least 50% of items in a scale.

^†Includes patients who completed at least 50% of items in all scales.