Table 3.
Outcome (per workday) | Weeks post-intervention | Control |
Intervention |
Difference |
|||
---|---|---|---|---|---|---|---|
Estimate | p-value | Estimate | p-value | Estimate | p-value | ||
Percent time sitting at work | 1 | 2 (− 9, 13) | 0.696 | − 11 (− 23, 1) | 0.087 | − 13 (− 29, 3) | 0.127 |
4 | − 0 (− 14, 14) | 0.974 | − 15 (− 28, − 2) | 0.025 | − 15 (− 34, 4) | 0.128 | |
19 | 4 (− 9, 16) | 0.563 | − 10 (− 24, 4) | 0.182 | − 13 (− 32, 5) | 0.168 | |
Percent time standing at work | 1 | − 1 (− 10, 9) | 0.889 | 15 (5, 25) | 0.005 | 16 (2, 29) | 0.030 |
4 | 1 (− 11, 13) | 0.876 | 20 (9, 30) | 0.001 | 19 (3, 34) | 0.026 | |
19 | − 2 (− 12, 9) | 0.775 | 13 (1, 24) | 0.041 | 14 (− 1, 30) | 0.084 | |
Percent time walking at work | 1 | − 2 (− 6, 2) | 0.389 | − 2 (− 7, 2) | 0.332 | − 0 (− 7, 6) | 0.890 |
4 | − 3 (− 8, 3) | 0.349 | − 3 (− 8, 2) | 0.189 | − 1 (− 8, 7) | 0.848 | |
19 | − 2 (− 6, 3) | 0.517 | − 4 (− 9, 2) | 0.182 | − 2 (− 9, 5) | 0.554 | |
Percent time heavy labor at work | 1 | 0 (− 3, 4) | 0.788 | − 2 (− 6, 1) | 0.210 | − 3 (− 8, 2) | 0.267 |
4 | 2 (− 3, 6) | 0.495 | − 2 (− 6, 3) | 0.463 | − 3 (− 9, 3) | 0.320 | |
19 | − 0 (− 4, 4) | 0.857 | 2 (− 2, 7) | 0.315 | 3 (− 3, 9) | 0.373 | |
Sitting at work (min) | 1 | − 19 (− 75, 37) | 0.503 | − 64 (− 125, − 2) | 0.049 | − 44 (− 127, 39) | 0.302 |
4 | − 30 (− 102, 42) | 0.421 | − 76 (− 142, − 11) | 0.027 | − 47 (− 144, 51) | 0.354 | |
19 | − 18 (− 81, 44) | 0.568 | − 100 (− 172, − 29) | 0.009 | − 82 (− 177, 13) | 0.100 | |
Standing at work (min) | 1 | − 5 (− 53, 42) | 0.825 | 73 (22, 123) | 0.008 | 78 (9, 147) | 0.034 |
4 | 1 (− 57, 60) | 0.972 | 96 (41, 150) | 0.001 | 95 (15, 174) | 0.025 | |
19 | − 12 (− 65, 41) | 0.651 | 51 (− 8, 110) | 0.098 | 64 (− 16, 143) | 0.125 | |
Walking at work (min) | 1 | − 14 (− 36, 8) | 0.211 | − 14 (− 38, 10) | 0.253 | − 0 (− 32, 32) | 0.997 |
4 | − 19 (− 47, 9) | 0.189 | − 17 (− 43, 8) | 0.187 | 2 (− 36, 39) | 0.927 | |
19 | − 13 (− 37, 11) | 0.287 | − 21 (− 49, 7) | 0.144 | − 8 (− 44, 29) | 0.679 | |
Heavy labor at work (min) | 1 | 2 (− 16, 20) | 0.812 | − 13 (− 33, 7) | 0.209 | − 15 (− 42, 12) | 0.275 |
4 | 7 (− 17, 30) | 0.585 | − 6 (− 27, 15) | 0.598 | − 12 (− 44, 19) | 0.449 | |
19 | − 3 (− 24, 17) | 0.749 | 11 (− 14, 35) | 0.396 | 14 (− 18, 46) | 0.391 | |
Talk time on call (min) | 1 | 0.1 (− 0.7, 0.9) | 0.815 | − 0.5 (− 1.3, 0.3) | 0.225 | − 0.6 (− 1.7, 0.5) | 0.309 |
4 | 0.2 (− 0.6, 1.0) | 0.646 | − 0.2 (− 1.0, 0.6) | 0.606 | − 0.4 (− 1.5, 0.7) | 0.491 | |
19 | − 0.4 (− 1.2, 0.4) | 0.324 | − 0.4 (− 1.2, 0.5) | 0.413 | 0.0 (− 1.1, 1.2) | 0.934 | |
Hold time on call (min) | 1 | − 0.1 (− 0.4, 0.2) | 0.432 | − 0.1 (− 0.4, 0.2) | 0.493 | 0.0 (− 0.4, 0.5) | 0.934 |
4 | − 0.3 (− 0.6, 0.0) | 0.067 | − 0.2 (− 0.5, 0.1) | 0.227 | 0.1 (− 0.4, 0.5) | 0.679 | |
19 | − 0.2 (− 0.5, 0.1) | 0.196 | − 0.2 (− 0.5, 0.1) | 0.204 | − 0.0 (− 0.5, 0.4) | 0.968 | |
Wrap up time on call (min) | 1 | 0.0 (− 0.8, 0.8) | 0.942 | 0.2 (− 0.6, 1.0) | 0.574 | 0.2 (− 0.9, 1.3) | 0.732 |
4 | 0.6 (− 0.2, 1.4) | 0.148 | 0.7 (− 0.1, 1.5) | 0.091 | 0.1 (− 1.0, 1.3) | 0.826 | |
19 | 0.7 (− 0.1, 1.5) | 0.101 | − 0.1 (− 0.9, 0.7) | 0.801 | − 0.8 (− 1.9, 0.4) | 0.189 | |
Average handling time (min) | 1 | 0.1 (− 1.3, 1.4) | 0.938 | − 0.3 (− 1.7, 1.0) | 0.622 | − 0.4 (− 2.3, 1.5) | 0.688 |
4 | 0.6 (− 0.8, 1.9) | 0.426 | 0.4 (− 1.0, 1.8) | 0.619 | − 0.2 (− 2.1, 1.8) | 0.846 | |
19 | 0.4 (− 1.0, 1.7) | 0.578 | 0.0 (− 1.4, 1.4) | 0.986 | − 0.4 (− 2.3, 1.6) | 0.712 | |
Attendance (days) | 1 | 0.2 (− 0.6, 1.1) | 0.585 | 0.3 (− 0.4, 1.1) | 0.407 | 0.1 (− 1.0, 1.2) | 0.889 |
4 | 0.5 (− 0.3, 1.3) | 0.241 | 0.4 (− 0.3, 1.2) | 0.272 | − 0.1 (− 1.2, 1.0) | 0.890 | |
19 | 0.5 (− 0.3, 1.3) | 0.241 | 0.6 (− 0.2, 1.3) | 0.167 | 0.0 (− 1.1, 1.2) | 0.938 | |
Sick leave (days) | 1 | − 0.2 (− 0.9, 0.6) | 0.654 | 0.2 (− 0.4, 0.9) | 0.499 | 0.4 (− 0.6, 1.4) | 0.436 |
4 | − 0.4 (− 1.2, 0.3) | 0.247 | − 0.1 (− 0.8, 0.5) | 0.666 | 0.3 (− 0.7, 1.3) | 0.558 | |
19 | − 0.7 (− 1.5, 0.0) | 0.064 | − 0.2 (− 0.9, 0.5) | 0.535 | 0.5 (− 0.5, 1.5) | 0.334 | |
Customer rating (%) | 1 | − 25 (− 54, 4) | 0.098 | − 9 (− 40, 22) | 0.571 | 16 (− 27, 58) | 0.470 |
4 | − 21 (− 50, 7) | 0.152 | 12 (− 21, 44) | 0.480 | 33 (− 10, 76) | 0.140 | |
19 | − 10 (− 40, 19) | 0.492 | 4 (− 29, 36) | 0.833 | 14 (− 30, 58) | 0.538 |
Bold values denote p < 0.05