Table 1.

Staff attitudes towards perceived patient motives for coming to the UCC

Motives perceived as legitimate	Motives perceived as less legitimate
Acute health needs Access (honestly cannot get an appointment with their GP) Anxiety (the ‘worried well’) Not registered in the system (tourists, students, etc)	Convenience (claiming they cannot get an appointment with their GP) Using the UCC as their regular GP (due to dissatisfaction from GP, etc) Seeking quick access to hospital facilities Lack of self-care skills

GP, general practitioner; UCC, urgent care centre.