Table 7.
Comparison of internal consistency reliability and interfactor correlation.
| Factor | Cronbach's alpha | Interfactor correlations | ||||
|---|---|---|---|---|---|---|
| First contact utilization | First contact accessibility | Ongoing care | Comprehensiveness | Coordination | ||
| Without coordination items (n = 1465) | ||||||
| First contact utilization | 0.38 | 1.00 | ||||
| First contact accessibility | 0.74 | 0.00 | 1.00 | |||
| Ongoing care | 0.72 | 0.03 | 0.13 | 1.00 | ||
| Comprehensiveness | 0.58 | 0.01 | 0.27 | 0.32 | 1.00 | |
| With coordination items (n = 783) | ||||||
| First contact utilization | 0.38 | 1.00 | ||||
| First contact accessibility | 0.74 | 0.03 | 1.00 | |||
| Ongoing care | 0.72 | 0.07 | 0.11 | 1.00 | ||
| Comprehensiveness | 0.58 | 0.12 | 0.21 | 0.29 | 1.00 | |
| Coordination | 0.57 | 0.23 | 0.32 | 0.11 | 0.27 | 1.00 |