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Women’s conceptualization of satisfaction with their maternity care
| How care is provided | |
| Familiar faces | A different one every time. |
| The best place to be | So disappointed |
| Attributes of staff | |
| Above and beyond | Caring without caring |
| In good hands | Handled incorrectly |
| Engaged in care | |
| Explained everything | Did not know why |
| Had a choice | Did not listen to my needs |
