(a).

Office profile characteristic		n (%)
Sex	Male	25 (83.3)
	Female	5 (16.7)
Age	30–39 years	2 (6.7)
	40–49 years	8 (26.7)
	50–59 years	8 (26.7)
	60+ years	12 (40.0)
Years in family practice	≤5 years	1 (3.3)
	6–10 years	1 (3.3)
	11–15 years	2 (6.7)
	>15 years	26 (86.7)
Practice size	≤1000	1 (3.3)
	1001–2000	11 (36.7)
	2001–3000	6 (20.0)
	>3000	12 (40.0)
Hours a week in patient care	30 or fewer	5 (16.7)
	31–40	16 (53.3)
	More than 40	9 (30.0)
Practice appointment scheduling	Same day appointment	24 (80.0)
	Planned appointment (scheduling)	23 (76.7)
	Same day walk-in (no appointment)	17 (56.7)
Uses email to connect with	Patients	12 (40.0)
	Practice team	20 (66.7)
Certification in the College of Family Physicians (CCFP)∗		17 (56.7)
Experience in the ED (range 1–18 years)		17 (56.7)
Mean number of patients seen in 1/2 day (range 12–50)		23.4
Mean number of hours worked per week (range 24–56)		37.4
Offers after-hours coverage		26 (86.7)
Uses electronic medical record (EMR)		22 (73.3)
Languages spoken by practice staff (other than English)	Portuguese	18 (60.0)
	Italian	13 (43.3)
	Spanish	11 (36.7)
	French	8 (26.7)
	Cantonese	5 (16.7)
	Mandarin	4 (13.3)
	Other	6 (20.0)

^∗Certification in Family Medicine from the College of Family Physicians (CCFP) is the professional designation of the specialty of family medicine in Canada. It is achieved from the College of Family Physicians of Canada (CFPC) after successful completion of both an approved training program and the certification examination.