Table 2.

Duration of consultations during trial

	Usual care	GP triage	Nurse triage
Duration of consultation (based on clinician forma,b data), minutes
First management/triage contacts only;c mean, (SD), n	9.5 (5.0) 5693	4.0 (2.8) 5508	6.6 (3.8) 5510
Duration of face-to-face consultations for the sample of ESTEEM patientsd, minutes
Duration of GP face-to-face consultations on the day of, or the day after, index consultation request; mean, (SD), n	9.8 (5.1) 631	12.4 (7.1) 244	11.5 (6.4) 415
Duration of nurse/nurse practitioner face-to-face consultations on the day of, or the day after, index consultation request; mean, (SD), n	11.0 (6.6) 61	13.9 (8.8) 58	11.0 (8.1) 57
Estimated composite patient–clinician contact duration on the index daye, minutes
Overall estimated patient–clinician contact duration	9.6 f	10.3	14.8
Estimated patient–GP contact duration	9.1	9.0	7.7
Estimated patient–nurse contact duration	0.6	1.3	7.1

^aClinician form data included only if dated within 7 days of the index day (usual care) or on the index day (GP triage/ nurse triage).

^bIncludes 98 clinician forms recorded as ‘patient did not attend’, but did include duration data.

^cA triage contact is defined as a GP telephone contact on the index date, or a nurse telephone or GP telephone contact on the index date. A first management contact in usual care is defined as any contact within 7 days of the index date.

^dDurations of face-to-face consultations recorded by form completion or electronically from practice computer system.

^ePatients who did not attend any within practice contacts on the index day, or who were first managed outside the practice, were excluded.

^fRounding up discrepancy.