Table 2.

Difference-in-differences (DD) of experience of care, unmet needs, and utilization of services (%) between users having NC, FMG, or FMG-NC as usual source of care and those having another type of medical clinic, 2003–2005 and 2008–2010.

	2003–2005				2008–2010				DD	% of change	p
	Comparison group	Treatment group	Diff.	p	Comparison group	Treatment group	Diff.	p
	(other medical clinics)	(FMG-NC, FMG, NC)			(other medical clinics)	(FMG-NC, FMG, NC)
	(n = 3135)	(n = 3063)			(n = 3135)	(n = 3063)
Accessibility of services (max score: 10)	7.20	7.25	0.05	.252	6.75	6.98	0.23	<.001	0.18	2.5	.003
Continuity (max score: 10)	8.16	8.00	−0.16	.002	8.65	8.33	−0.32	<.001	−0.16	−2.0	.107
Comprehensiveness (max score: 10)	8.51	8.43	−0.08	.106	8.42	8.27	−0.15	.002	−0.07	−0.8	.343
Responsiveness (max score: 10)	8.71	8.62	−0.09	.004	8.86	8.86	0.00	.031	0.09	1.0	.031
Perceived care outcomes (max score: 10)	8.58	8.50	−0.08	.105	8.75	8.57	−0.18	<.001	−0.10	−1.2	.147
% of users who reported unmet needs for care	19.1	18.8	−0.30	.777	16.1	16.4	0.30	.691	0.6	3.2	.632
% of users who attended usual source of care six times or more	22.8	24.2	1.4	<.001	19.9	19.3	−0.6	.607	−2.0	−8.5	.200
% of users who attended emergency room at least once	34.7	36.7	2.0	.101	35.2	36.2	1.0	.396	−1.0	−2.8	.545
% of users hospitalized at least once	16.1	16.5	0.4	.681	17.8	19.8	2.0	.105	1.6	9.8	.413