Table 4.
(Appendix B) Construction of experience of care indices.
| The following questions refer to the usual PHC source identified by the respondents | |
|---|---|
| Accessibility of services | |
| if the doctor who is responsible for your care is not available, you can see another doctor? | 0. Never/Sometimes/Often |
| 1. Always | |
| how long does it take to see the doctor by appointment? | 0. Two weeks or more |
| 1. Less than two weeks | |
| how long does it usually take to get there? | 0.15 minutes or more |
| 1. Less than 15 minutes | |
| the office hours are convenient? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| it is easy to reach someone by telephone to make an appointment? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| it is easy to talk to a doctor or nurse by telephone? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| Continuity of care | |
| you see the same doctor? | 0. Never/Sometimes/Often |
| 1. Always | |
| how long have you been going there? | 0. Five years or less |
| 1. More than 5 years | |
| your medical history is known? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| they are aware of all the prescribed drugs you take? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| you can receive routine ongoing care for a chronic problem? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| Responsiveness | |
| how long do you have to wait between the scheduled time of appointment and the time you actually see the doctor? | 0. Less than 60 minutes |
| 1. 60 minutes or more | |
| the staff answer your questions clearly ? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| you feel respected? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| you are greeted courteously at the reception? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| your physical privacy is respected? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| the doctors spend enough time with you? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| the local of the clinic are pleasant? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| Comprehensiveness | |
| all your health problems are taken care of whether they are physical or psychological? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| the doctor takes the time to talk to you about prevention and asks you about your lifestyle habits? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| they help you get all the health care services you need? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| your opinion and what you want are taken into account in the care that you receive? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| you are given help to weigh the pros and cons when you have to make decisions about your health? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| Outcome of care | |
| the services you get help you to better understand your health problems? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| the services you get help you to prevent certain health problems before they appear? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| the services you get help you to control your health problems? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| the professionals you see encourage you to follow the treatments prescribed? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| the professionals you see help motivate you to adopt good lifestyle habits? | 0. Not at all/A little/Somewhat agree |
| 1. Strongly agree | |
| Unmet needs | |
| During the last 6 months, did you feel you needed to see a doctor for a health problem but didn't see one? | 0. No |
| 1. Yes | |