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Respondents’ reasons for not using appointment registration systems (N=249)
| Reasons | Rate |
|---|---|
| Inconvenience | 5.62% |
| 114 telephone line busy | 3.21% |
| Did not know how to make an appointment | 24.10% |
| Did not know the correct department | 1.20% |
| Prefer on-site appointment | 30.12% |
| Temporary health card | 34.54% |
| Others | 9.24% |
