Table 2.

Summary of Research Questions and Major Themes that Inform Hospital Policy

Research Question	Major Themes	Informing Hospital Policy
Q1. What is it that patients want from their international health service provider?	Hospital Management	Experienced core doctors and nurses
		Appropriate Range of Medical Service Provision
	Quality Related	Certificated to appropriate standards
	Hospital Technology	Upto date technology
	Finance	Range of financial offerings - related to home credit-cards and banks
Q2. In what ways do hospital services provide for international health requirements both in Thailand and overseas?	Hospital Processes	Appropriate Range of Medical Service Provision
	Patients	Patients receive comparative 5 * hotel services
	Communications	Utilise all available media channels, using appropriate language and personal support mechanisms
	Hospital Technology	Technology diversity and scope
Q3. What are the reasons for the choices that management make to provide hospital services to medical tourists?	Finance	Assets management
		Range of financial offerings - related to home credit-cards and banks
	Personnel	Capability, training and availability of experienced staff