Table 1.
Description of sample and patient satisfaction scores during the last quarter of the 3-year study period (n=68)
| Description of sample n (%) | Patient satisfaction score Mean (SD) | |
|---|---|---|
| All hospitals | 68 (100) | 8.4 (1.00) |
| EHAQ Status | ||
| LEAD hospital | 12 (18) | 8.1 (0.98) |
| Member hospital | 55 (82) | 8.4 (0.99) |
| Region | ||
| Addis Ababa | 5 (7) | 8.3 (1.16) |
| Amhara | 9 (13) | 8.4 (0.91) |
| Oromia | 24 (35) | 8.5 (0.92) |
| SNNP | 11 (16) | 8.4 (0.96) |
| Tigray | 12 (18) | 8.4 (1.19) |
| Emerging regions | 7 (10) | 8.2 (1.29) |
| Cluster met to share knowledge | ||
| No | 22 (33) | 8.5 (0.96) |
| Yes | 45 (67) | 8.3 (1.02) |
Patient satisfaction scores did not vary significantly by EHAQ status, region or whether the cluster had met to share knowledge.
EHAQ: Ethiopian Hospital Alliance for Quality; LEAD: Leadership, Excellence, Action and Dissemination; SNNP: Southern Nations, Nationalities, and Peoples.