Table 2.
Hospital strategies associated with patient satisfaction scores in linear regression (n=68, which participated in follow-up survey and reported valid patient satisfaction data in last quarter of 3-year study)
| nb (%) | B (SE) | |
|---|---|---|
| Staff identificationa | ||
| Uniforms for clinical staff | 48 (73) | 0.34 (0.28) |
| Uniforms for non-clinical staff | 38 (56) | 0.43 (0.24) |
| Posted signsa | ||
| Signs requesting a quiet environment are posted | 40 (62) | −0.09 (0.26) |
| Hospital map is posted at hospital entrance | 28 (43) | 0.26 (0.25) |
| A record of cleaning activity is posted in the toilets | 29 (45) | 0.79 (0.23)c |
| A record of cleaning activity is posted in patient wards | 39 (60) | 0.92 (0.23)c |
| Local language leaflets are distributed by pharmacist with each prescription | 18 (26) | 0.61 (0.27)c |
| Medications are stored and distributed to in-patients by nursing staff | 42 (63) | 0.38 (0.25) |
| Nursing staff are not assigned shifts longer than 8 hours | 22 (35) | 0.41 (0.25) |
| Nursing stations do not have beds for nurses to sleep | 26 (41) | 0.41 (0.25) |
| Each patient is assigned to a specific nurse | 40 (60) | −0.18 (0.25) |
| Innovative ideas about patient satisfaction are shared widely in my hospital (strongly agree vs does not strongly agree) | 24 (36) | 0.80 (0.24)c |
a Comparing hospitals that responded ‘always' versus sometimes, rarely or never.
b Item responses missing no more than 5 respondents for any item.
c p<0.05.