Table 1. Ordered requests (N) / Missed requests (N) / Missed requests (%) by origin and “Non-productive” days (2nd Semester 2011 – 1st Semester 2014).
| 2nd Semester 2011 |
1st Semester 2012 |
2nd Semester 2012 |
1st Semester 2013 |
2nd Semester 2013 |
1st Semester 2014 |
TOTAL |
TOTAL (per year) |
|
|---|---|---|---|---|---|---|---|---|
|
Emergency Requests: Ordered (N) / Missed (N) / Missed (%) |
29,599 / 670 / 2.3 |
28,489 / 579 / 2.0 |
27,565 / 474 / 1.7 |
27,739 / 369 / 1.3 |
28,262 / 419 / 1.5 |
28,494 / 439 / 1.5 |
170,148 / 2950 / 1.7 |
56,716 / 983 / 1.7 |
|
Inpatient Requests: Ordered (N) / Missed (N) / Missed (%) |
21,159 / 742 / 3.5 |
23,446 / 810 / 3.5 |
21,646 / 601 / 2.8 |
23,064 / 672 / 2.9 |
22,799 / 726 / 3.2 |
24,395 / 711 / 2.9 |
136,509 / 4262 / 3.1 |
45,503 / 1421 / 3.1 |
|
Outpatients Requests: Ordered (N) / Missed (N) / Missed (%) |
1932 / 110 / 5.7 |
2053 / 92 / 4.5 |
2156 / 105 / 4.9 |
2205 / 112 / 5.1 |
2010 / 134 / 6.7 |
2051 / 159 / 7.8 |
12,407 / 712 / 5.7 |
4136 / 237 / 5.7 |
|
TOTAL Requests Ordered (N) / Missed (N) / Missed (%) |
52,690 / 1522 / 2.9 |
52,988 / 1481 / 2.7 |
51,367 / 1180 / 2.3 |
53,008 / 1153 / 2.2 |
53,071 / 1279 / 2.4 |
54,940 / 1309 / 2.4 |
319,064 / 7924 / 2.5 |
106,355 / 2641 / 2.5 |
| “Non-productive” days | 5 | 5 | 4 | 4 | 4 | 4 | 27 | 9 |