Table 1.
Characteristics of Interactionsa Providing Care for Patients Outside of Home Visits (N=1151)
Variable | Frequency (%) |
---|---|
Whom/what the interaction was with, n (%) | |
Patient | 97 (8.4) |
Patient’s family | 218 (18.9) |
Visiting nurse | 285 (24.8) |
Home aide | 38 (3.3) |
Other physician | 49 (4.3) |
Pharmacy | 56 (4.9) |
Visiting Doctors office staff | 53 (4.6) |
No one (eg Review EMR only) | 271 (23.5) |
Physical Therapist/Occupational Therapist /Speech therapy | 20 (1.7) |
Durable Medical Equipment (DME) vendor | 8 (0.7) |
Outside social work | 13 (1.1) |
Agency | 20 (1.7) |
Other | 10 (0.9) |
Mode of interaction/event, n (%) | |
Telephone | 704 (61.2) |
29 (2.5) | |
EMR | 311 (27.0) |
Fax | 11 (1.0) |
Written (eg letter) | 41 (3.6) |
Face-to-face | 31 (2.7) |
Other | 0 (0.0) |
Nature of interaction/event, n (%) | |
Electronic prescription refill | 108 (9.4) |
Printed prescription refill | 33 (2.9) |
Prescription preapproval | 5 (0.4) |
DME Rx | 46 (4.1) |
Review labs/imaging/chart | 128 (11.1) |
Left message | 71 (6.2) |
Coordination of care and status update/change | 562 (48.8) |
Caregiver stress | 29 (2.5) |
Family meeting | 1 (0.1) |
Health form completion | 48 (4.2) |
Noted work by office staff | 66 (5.7) |
Other | 5 (0.4) |
Outcome, n (%) | |
Medication use/change | 129 (11.2) |
Medication refill | 139 (12.1) |
Referral | 91 (7.9) |
Order labs | 46 (4.0) |
Order imaging | 14 (1.2) |
Discharge planning | 47 (4.1) |
Urgent visit | 33 (2.9) |
Emergency Room visit | 23 (2.0) |
Reassurance/Counseling | 126 (11.0) |
Change in management of care | 75 (6.5) |
No change in care | 479 (41.6) |
Other | 352 (30.6) |
Prior visit, n (%)b | 141 (26.4) |
Urgent visit | 21 (14.8) |
Post visit, n (%)b | 104 (19.5) |
Urgent visit | 29 (27.4) |
Abbreviations: EMR=Electronic medical records; PT=Physical therapy; OT=Occupational therapy; SW=Social work; DME=Durable medical equipment
Total number of interactions in 3 weeks: 1151; Total duration in 3 weeks: 5515 minutes (92 hours)
N= 537 unique patients; Prior visit in the seven days before the interaction or post visit in the seven days after the interaction