Table 3.
Satisfaction with care and unmet expectations in patients with ‘symptoms only’ vs. patients with specific diagnoses
| Symptoms only | Specific diagnosis | Unadjusted | Adjusteda | |
|---|---|---|---|---|
| n (%) | n (%) | OR (95% CI) | OR (95% CI) | |
| Dissatisfied with time | 291 (37.1) | 498 (34.0) | 1.14 (0.95–1.37) | 1.15 (0.95–1.39) |
| Dissatisfied with thoroughness | 257 (33.0) | 442 (30.4) | 1.13 (0.93–1.36) | 1.11 (0.91–1.36) |
| Dissatisfied with examination | 261 (36.5) | 414 (31.0) | 1.28 (1.05–1.55) | 1.30 (1.06–1.60) |
| Dissatisfied with explanations | 268 (35.9) | 393 (28.6) | 1.40 (1.15–1.69) | 1.40 (1.14–1.71) |
| Expectations not met | 131 (16.7) | 195 (13.4) | 1.30 (1.02–1.64) | 1.37 (1.05–1.78) |
Notes
aAdjusted for patient age, gender, education, chronic disorders, subjective health scores (PCS and MCS) from SF-12, illness worry and GP clusters
Numbers in bold were found to be statistically significant