Table 1.

Components of the semi-structured interview and their theoretical bases.

Broad concept	Agnew Relationship Measure (ARM) [27]	Model of Common Factors (MCF) [35,36]	Sample question
Bond	Friendliness, acceptance, understanding, and support	Empathy, care, and genuineness	To what extent did you feel accepted by the program?
Partnership	Collaborative framework	Negotiation of goals, collaborative framework, and guidance	To what extent did you feel the program tried to influence you in ways that were helpful/not helpful?
Confidence	Respect for professional competence	Trust, development of a secure base, positive treatment expectancies	To what extent did you feel you could rely on the program for advice when you needed it?
Openness	Personal disclosure (client)	N/A	To what extent did you feel comfortable providing personal information to the program?
Client Initiative	Setting the agenda, client responsibility	N/A	To what extent did you feel the program allowed you to set your own goals?
Accessibility	N/A	Convenience and availability	To what extent did you feel the program was easy to use?
Reciprocity	N/A	Education and rationale giving, sensitivity, and flexibility	To what extent did you feel the program was flexible enough to meet your needs?