Table 1.

Interview guide domains and sample questions

Domains	Sample questions
Prior learning experience	We all learn differently, what kinds of methods work well for you? Tell me about how your doctor or your child’s doctor teaches you new information
ED learning experience	Tell me about your experience here in the emergency department when you had to learn something new What other methods of teaching do you think work well for you or a patient/parent like you?
Desired content of instruction	What kinds of information would you like to learn about your or your child’s condition or care in the emergency department? What would you have liked to know that you were not told?
Preferred method of learning	How do you like to get new information on other (non-healthcare) subjects? Why does that work well for you?
Barriers to understanding and implementation of discharge instructions	The ED is a hectic and distracting place to learn something new, what could we do to help with that? Are there things that get in the way of taking care of you or your child when they are sick? What makes it hard to follow the doctor’s instructions when you get home?