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. 2015 May 20;2(1):e9. doi: 10.2196/humanfactors.3696

Table 1.

Using the seven-domain eHealth concept in Health information technology design.

eHealth literacy domains Description
Knowledge about one’s own health (Domain 1) The patient has sufficient basic information but her understanding of more complex data makes it difficult to interpret her own measurements. Here it should be considered to build in a function that assists interpretation.
Ability to interact with information (Domain 2) Angela is able to read but has some problems with calculation, which may be taken into consideration here.
Ability to engage with technology (Domain 3) She scores average in confidence and skills with computers, and thus, the solution should either include training for the particular system or assisting functions should be included, which will address the areas in which the patient is insecure and has a low digital competence.
Access to technologies that work (Domain 4) Her condition could, in a short time, be life threatening and it is therefore important to allow for feedback about connectivity and a way to secure backups to avoid an increase of her anxiety, which is often related to a lack of confidence in health information technology services.
Access to technologies that suit individual needs (Domain 5) She has tremor of her hands and needs a very simple button or a technology like pointers to be sure that she presses the right areas. She will also need a solution that provides interaction with real persons when her exacerbations are severe because she will not be able to interact with the technology without voice or video support.
Feel that using technologies is beneficial (Domain 6) Angela has been introduced to a home monitoring device in the form of a tablet computer. It should be considered how a simple user interface can be developed because she has felt insecure when she performs tasks indicating uncertainty in relation to the technology and her own condition. This may be influenced by her medicine and possible anxiety state.
Feel in control and secure when using technologies (Domain 7) She has scored as being confident about the Internet and the use of computers, and therefore, this domain may not be of concern.