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Number and positivity or negativity of comments yielded from the user- and expert-based methods.
| Property of program | Number of comments by usersa | Number of comments by expertsb | Total | ||||
|
|
+c | +/-d | -e | + | +/- | - |
|
| System | 45 | 5 | 22 | 52 | 10 | 65 | 199 |
| Content | 2 | 3 | 8 | 0 | 4 | 19 | 36 |
| Service | 15 | 0 | 3 | 11 | 2 | 10 | 41 |
aThere were 5 users.
bThere were 9 experts.
cPositive comment.
dNeutral comment.
eNegative comment.
