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. 2016 Mar 4;18(3):e50. doi: 10.2196/jmir.5105

Table 1.

Registration for and use of the patient portal by age group and race/ethnicitya.

Use of the patient portal in 2013 Age All Non-Hispanic white Black Latino Filipino Chinese
Was registered to use the patient portal by end of 2013, %


65-79 77.1 81.1 54.1b 62.5b 60.5b 81.4


65-69 82.2 86.3 61.3b 67.0b 65.4b 86.1


70-74 78.6c 82.6c 55.4b,c 63.7b,d 61.1b,c 83.7


75-79 71.5c 75.5c 47.3b,c 57.9b,c 55.2b,c 75.6b,c
Signed onto the patient portal ≥1 time in 2013 (if registered to use patient portal at least part of 2013), %


65-79 80.5 82.2 65.9b 70.8b 68.9b 85.5b


65-69 83.3 85.0 69.4b 75.6b 74.1b 87.5


70-74 81.6c 83.5c 66.9b 71.8b,d 69.1b,c 86.2b


75-79 76.4c 78.2c 61.3b,c 65.7b,c 63.3b,c 83.1b,c
Used the patient portal to send a message to a doctor, view lab test results, order a prescription refill, or make an appointment ≥1 time in 2013, %

All members


65-79 59.5 64.2 32.9b 41.4b 38.8b 67.3b


65-69 65.9 70.8 39.6b 47.7b 45.3b 72.7


70-74 61.7c 66.6c 34.3b,c 42.8b,c 39.3b,c 70.1b


75-79 51.9c 56.3c 26.3b,c 35.1b,c 32.3b,c 60.3c,e

Members registered to use the patient portal for at least part of 2013


65-79 77.1 79.1 60.9b 66.2b 64.1b 82.6b


65-69 80.1 82.0 64.7b 71.2b 69.3b 84.4


70-74 78.5c 80.6 c 62.0b 67.2b,d 64.3b 83.8b


75-79 72.6c 74.6 c 55.7b,c 60.7b,c 58.5b,c 79.8b,c
Sent a secure message through the patient portal ≥1 time in 2013, %

All members


65-79 46.3 50.8 23.3b 30.1b 26.1b 49.1

65-69 52.3 56.9 29.4b 35.2b 31.9b 54.2

70-74 48.1c 52.8c 24.1b,c 31.1b,c 26.5b,c 52.0

75-79 39.7c 43.7c 17.9b,c 25.4b,c 20.4b,c 42.2c

Members registered to use the patient portal for at least part of 2013


65-79 60.1 62.6 43.1b 48.2b 43.1b 60.3b


65-69 63.5 66.0 47.9b 52.5b 48.8b 63.0


70-74 61.3b 63.9b 43.6b,c 48.8c 43.3b,c 62.1


75-79 55.5b 57.9b 37.9b,c 44.0b,c 36.9b,c 55.8c
Viewed lab test results using the patient portal ≥1 time in 2013, %

All members who had ≥1 lab test in 2013


65-79 62.8 68.0 33.9b 42.7b 40.0b 69.1

65-69 69.2 74.5 40.5b 49.6b 47.8b 74.6

70-74 64.6c 69.9c 35.0b,c 44.1b,c 40.3b,c 71.7

75-79 55.6c 60.6c 27.6b,c 36.0b,c 32.7b,c 62.2c

Members who had ≥1 lab test in 2013 and were registered to use the patient portal during at least part of 2013


65-79 79.6 82.1 60.6b 66.5b 64.1b 83.6

65-69 82.4 84.8 63.7b 71.4b 70.2b 85.7

70-74 80.6c 83.0 c 61.3c 67.6b,d 64.3b,c 84.9


75-79 75.7c 78.3 c 56.4b,c 60.9b,c 57.3b,c 80.3c
Ordered a prescription refill using the patient portal ≥1 time in 2013, %

All members who refilled ≥1 prescription in 2013


65-79 35.0 38.6 16.5b 21.2b 18.5b 37.0


65-69 42.1 46.5 21.2b 26.6b 22.9b 44.4


70-74 36.5c 40.4c 17.5b,c 21.8b,c 18.1b,c 38.4


75-79 28.1c 31.0c 11.9b,c 16.9b,c 15.5b,c 31.1c

Members who refilled ≥1 prescription in 2013 and were registered to use the patient portal at least part of 2013


65-79 44.3 46.6 29.3b 33.0b 29.7b 44.8


65-69 49.9 52.6 32.9b 38.0b 33.8b 50.8


70-74 45.4c 47.8c 30.5b 33.3b,d 28.7b,c 45.2d


75-79 38.3c 40.0c 24.3b,c 28.8b,c 27.1b,c 40.3c

aCell percentages represent use among adults in that age, race/ethnic, or age-race/ethnic subgroup. The denominator for cell percentages in the “All” column includes all non-Hispanic white, black, Latino, Filipino, and Chinese members in that age group. See Multimedia Appendix 1 for cell denominators. Due to the very large denominators for all cells, comparisons with P values ≥.055 are not reported. See Multimedia Appendix 3 for detailed P values.

bSignificantly differs (P<.001) from non-Hispanic whites within same age group after controlling for sex.

cSignificantly differs (P<.01) from 65-69 age group within All or within same race/ethnic group after controlling for sex.

dSignificantly differs (P<.01) from non-Hispanic whites within same age group after controlling for sex.

eSignificantly differs (P<.05) from non-Hispanic whites in same age group after controlling for sex.