Table 2.

Coherence: was the purpose of the intervention clear

About the workshop and value of inviting the whole team: “The support raised my awareness and it gave me different ways of approaching young people… I feel by including the reception teams that changed the surgery’s approach, I think it does one good to have one’s awareness raised” (Nurse 04388) Value of explaining epidemiology of chlamydia and how to perform the test: “I think it’s just having someone explain to you who needs what test… urine tests, swab tests, … and then what they actually practically do with it,… how long it will take for the results, … how it gets to the patient” (General Practitioner 04380) “That’s one of the things, because you get ideas about how you could manage it within this practice… being told what I can do, then I’ve got to go and try and embrace that, and get everybody else involved.” (Nurse 03028) A receptionists view: “I just think it’s (chlamydia screening invitations) more for a nurse more than receptionists but I suppose it’s a good idea for us to be aware a bit more. It’s just confidentiality isn’t it? (Receptionist 04417)