Table 3.

Sample transcript excerpts and themes/codes: Case 1 (Don and Sarah Hill)

Transcript excerpt (participant’s statements)	Theme/code
To be honest, I’d have to look into this. . . . I don’t think it would be our place to call the third-party plan. I don’t know if it’s . . . patients can do what they choose to do. Who am I to tell them what’s right and what’s wrong?	Deferring to others Relationship-building
I wouldn’t even know who to call to ask about this. Obviously start with the College. But they’re not going to know for sure. This is more . . . you just end up with an ethical situation. . . . You’d have to go to the College.	Seeking advice Deferring to others (regulator)
I’d try to let Don understand the . . . I’d educate him so he knows what he is doing. . . . Then he can make his choice for himself.	Education
I think another step would have to be taken here. The doctor is under the impression they are filling the medications. I think the doctor has the right to know that they’re not using the medication. . . . So I think I would also have to involve the doctor.	Deferring to others (physician)
Am I allowed to call a third-party plan, who is paying for the medication or the doctor, to talk to them about the drug habits of their clients? But I still think there’s some confidentiality here.	Rule-following
Well, if I explain it to them correctly, you know, in a way they understand, so they get the consequences of their decisions, that should change their minds.	Education