Table 1. Attributes and levels.

ATTRIBUTES	LEVELS
Pharmacy location	• At the local shops
	• In a shopping centre
	• In a supermarket
	• Beside a doctor's surgery
Car parking availability	• Definitely (yes)
	• Probably
	• Unlikely
	• No
Who you are served by	• A pharmacist
	• A trained medicine counter assistant
	• An untrained medicine counter assistant
Attitude of staff	• Friendly and approachable
	• Not friendly and approachable
Questions asked by pharmacy staff about symptoms and/or general health	• Yes
	• No
Understanding of symptoms and how to manage them after speaking to pharmacy staff	• You understand your symptoms better and feel like you know the best thing to do to manage them
	• You don't understand your symptoms better and don't feel like you know the best thing to do to manage them
Waiting time until you can deal with symptoms	• 5 hours
	• 12 hours
	• 1 day
	• 2 days
Cost (UK £)	• £2.50
	• £7.50
	• £15.00
	• £25.00